Let me help you from China .Problems for non chinese ? we provide non-profit service to help you. momdasupport public-interest service since 2011.

Frequently Asked Questions about How to Get Help from China and Chinese

---Following is some FAQs Quoted from previous customer's inquiries, just for your reference.
by

website initiator : Yi Shan Wen

website maintenance： Willow Wen

Question: What kind of service is this momda support ? is it the genuine non-profit service to provide help in China ? introduce a little about it ?

Answer: Momda-support service (www.momdasupport.com , the current domain changed from www.momda.com since 2017） is Non-profit service since 2011 and have been providing free help for worldwide visitors who encounter any problems related to China(Chinese) .

This site is just a personally-running public-interest project by my family since 2011 and this site has been online since then to Now over 10 years. a little note: you could also find a specified donation-guide page link on our site which is for Charity Fund "leukemia-Fund-angels" established by China Red Cross (CRC) . the reason I pay more attention to this illness is because my local part-time job is the Purification engineer related to Hematology purification ward and personally have been getting quite a few chances to face the afflicted children ,so I have been trying to use any avaiable ways since 2011 to call for the public donation help.

During the last decade, with the help from my own family members, we have helped quite a few visitors .all help provided in our own leisure time. (The donation page for Chinese children has been migrated to this place from our original foreign-trade site after its shutting down. In the past years,as promised, we have donated all sample sales earning from our own site and ebay sample store ,including donated funds from momdasupport service to Chartiy service for Chinese children suffering Leukemia and some clients and visitors also told us they have donated to related charity services after seeing our message! That's a touching and proud feeling for ourselves all the time ! This work we will continue to carry on in the future. )

Question: If I need you to provide some kind of help ,then what's the cost amount I own you ?

Answer:

Just submit your request through our contact-us system. You don't have to pay anything and this service is free for any REAL help-seekers with respect to China(Chinese). Momdasupport is always Non-profit since 2011.

But for all visitors who have used our service, we recommend you could donate to Red Cross for Chinese children suffering Leukemia. Minimum donation amount recommended: $5.99 to $100 or more.
This is the link including official Chinese Red Cross Link.
& if you have used our service and then donated, we will be very grateful if you could email us the proof of your donation.

& if it's not convenient for you to donate through bank transfer ,you could let us know about other transferring method and we could donate on your behalf

in the initial stage of this website,All visitors need to submit a little dollars thru paypal platform ( https://www.paypal.com ) to get our support because we only accept verified paypal users' request (this method is to filter out quite a few scam messages and even maliciously joking request submitted to us), and the little amount you paid here would be donated to "leukemia-Fund-angels" fund established by China Red Cross (CRC) . But from the subsequent experiences, it seems this little procedure incurring cost still became the barriers for some real help-seekers,so I decided to simplify the procedure and remove all verification procedure you don't have to process any verification procedure as long as your request is real and legitimate. :)

Question: :I'm new to your website(service),can you give me some example of your service ?

Answer: the following screenshots are several help record I communicated with the helpseekers during last decade(since 2011 to now).Just for your reference when you are new to use this site.

Note:

I got the confirmation from the relative helpseekers for this FAQ listing. the privacy protection is our priority .

All details as name address etc have been redacted and blurred to protect the privacy of the related helpseekers.

Example1 : help you specify the trustworthiness of specified seller or products, or website.
please click thumbnail pic for more details...

Example2: help you with some clue about some reliable supplier in China

please click the following thumbnail pic for more details...

Example 3: provide you some help when you are trying to claim your rights after some purchase in China.

please click the following thumbnail pic for more details...

Example4: help you translate some files in English as communication record of trade dispute for further legal assistence.

please click the following thumbnail pic for more details...

Example5: Help you seek corresponding and appropriate legal assistence in China .

please click the following thumbnail pic for more details...

Question: Can I ask you to help me anything?

Answer:you are always welcome as long as your request is real and legitimate and within our capacity! we can try our most to help you with Anything Trivial and Small as long as it's related to China or communicating with Chinese.

Question:But if I need you to do something for me as purchasing something from China and it requires the necessary cost, what can I do ?do I transfer the money to you ?

Answer:

in principle,I think for most of the problems submitted here, a little advice or tips would be enough. for example,if you need to purchase anything from China ,I may find the appropriate online platform or even agent upon your request and you could purchase it by your own.

in some rare cases,if you do need my help to purchase for you when there is no official and trustworthy way to purchase, then you could contact me and let me know, I will see what I can do then (but I can't guarantee the further help). it's not recommended frankly. momdasupport is afterall a free service ,even if we agree to purchase on your behalf, I can't guarantee we could process it in a satisfying and efficient way. :)

Question: can I get refund if not satisfied with your work or you are not capable to accomplish my commision?

Answer: Since we don't charge anything from you for this free and public-interest service, so there is no need to refund.

Question: what kind of service you could provide to me (what kind of help I can get from you) ?

Answer: from my experience, the help service could be mostly broken into two parts, (1) Business and Work related and (2) Non-Business related.

(1) Business-Related commisions may include:

Sourcing Specified Chinese Products & Suppliers & Producers for you

To negotiate Price&other terms with your specified Chinese Supplier on your behalf

Sample Order in China .Mail Forwarding & Drop Shipping for you...

Suppliers & Products Quality Inspection and verification personal Identification

To follow up your order as your representative in China

Property market,rental rate etc investigation for certain city or area.

To get information about specified Law related to your interested Section.

Property market,rental rate etc investigation for certain city

To get your interesting information or special requests relating to Stock marketing , financing etc,anything about investment

...Any needs related to business&work upon your own requirement which we can't specify :-),you just let us know and let us do it on your behalf ...

(2) Non-Business-Related commisions may include:

Help you seek and find a Specified person located in China or related to China upon your providing informations.

Book Hotels or Hour Rooms in China,Order Medial Service in China.

Seeking the specified Chinese Products or Service for your personal use(Not for business usage),maybe a interesting
Chinese painting gift or any utility service upon your request.

Help you collect information related to Chinese culture,history... most for your study or personal interest.

Help you get answer for any questions&confusing problem related to Chinese Daily life,history,culture,environment,Geography,
crafts,Shopping,Entertainment etc

Contact any Chinese citizen on your behalf with your specified request,as Birthday Gift Delivery,to Forward your persibal regards
to specified person or to get responds etc

Help you collect informations regarding any city&town&any places&any specific area in China,for example,design your tour strategy
& collect retail price range for certain merchadise in certain city&area.

... Any trivial needs upon your own requirement which we can't specify :-),you just let us know and let us do it on your behalf ...

Question: What's the difference with other familair services in China:

Answer:
(1) Momdasupport is the Non-profit and Free service !
(2) I do it in my own leisure time with the help of my own family members, so it's not professional business,its just a public-interest service.
(3) it's easy and convenient even for a new visitor,you don't have to be our member and get our service
(4) we could provide you any help ranging from daily life to business,from study work to on-site help ,even anyplace and anytime.

Question: How long time I can expect from you after I submit my request .

Answer: usually we assume all of your request could be replied within 1-2 work days. for any urgent request,please do mark it urgent when you submit request.

More FAQs Referring to Dailylife & Trivial Problems in China...

More FAQs Referring to Business & Work Problems in China...